Report a user
Report harassment, impersonation, fraud or misuse of confidential information through a private support case.
Submit a private reportMARBLE GATE GROUP · HELP & SUPPORT
Keep your work
moving.
Find help with your account, projects, agreements and payments.
What do you need help with?
Accounts & profiles
Sign in, update your creative profile, manage your services and review incoming requests.
Open my accountPlans & billing
Review plan pricing and signup terms. Selecting a plan does not activate paid access or authorize recurring charges.
View plansProjects & collaborators
Review your project requests and agreed scope. Keep delivery, revision and cancellation questions attached to the relevant project.
Open my workspaceContracts & payments
Review agreements, payment conditions and project records in the Trust Center. Include the relevant reference when asking for help.
Open Trust CenterPrivacy & access
Review who is on your project team before sharing unreleased work, files or private information.
Review my private teamsContact information
Submit a private support case for account, project or payment concerns. Include the project reference so the owner can review your report. Published support hours and email notifications are not available yet.
Open a private support caseInclude these details
- Your account email and the page where the issue occurred.
- The project, agreement or payment reference, if relevant.
- What happened, when it happened and what you expected.
- A screenshot with personal and payment information hidden.
Never send passwords, login codes, full card numbers or bank account details. Share only the information needed to explain the issue.
Common questions
How do I correct a contract?
A draft can be deleted before it is submitted. Submitted agreements remain in the project audit trail. If a submitted agreement needs a correction, coordinate an amendment with the other party and preserve the original record.
Why is a payment still pending?
US bank payments can take several business days to confirm. Check the payment status and receipt before trying again, and keep your transaction reference for any follow-up.
Have I been charged after selecting a plan?
Plan signup records your selection and acceptance of the terms. Paid access and recurring billing require a separate checkout that confirms the price and payment authorization.
What should I do if a provider misses a delivery?
Review the agreed scope, due date and revision or cancellation terms with the provider. Keep the agreement, payment reference and relevant correspondence together. Refunds and outcomes depend on the applicable agreement and payment process.
How should I report suspicious activity?
Stop sharing files or sending additional payments. Preserve relevant profile links, dates and transaction references. If a charge is unauthorized, contact your bank or payment provider promptly using its official support channel.